Tell Ms. Chatterback!
January 3rd, 2011 | Ask Ms. Chatterback | admin | 2 CommentsWho’s given YOU great service? Handle a wacky customer? TELL ME ABOUT IT! Lets chat…..
Be more approachable today!
February 20th, 2012 | Customer Service | vee | No CommentsWant to attract more customers? Improve your approachability and they’ll be drawn to you. Above all be your original self. You can spot a phony a mile away. So can others. Being genuine helps you to shine. Stop multitasking and be present with your customers. PUT YOUR PHONE AWAY when you are with another [...]
Quiz: How approachable are you at work?
February 13th, 2012 | Customer Service | vee | No CommentsMost people perceive themselves to be approachable on the job. But how do others perceive you? Here’s a little self-assessment to help determine where you stand. Next week we’ll chat about ways to let your inner-self shine and become more easily available to others while staying true to yourself. Like it or not, most people [...]
Bad mood? Choose a new one
February 6th, 2012 | Customer Service | vee | No CommentsHave you ever noticed that when you’re in a bad mood at work, the day seems to just refuse to go your way? It’s not a coincidence; your mood directly affects the way customers react to you every day. But, you can’t help it if you’re in a bad mood right? Actually, you can. And [...]
A job well done
January 30th, 2012 | Customer Service | vee | No CommentsThis weekend I visited a well-known department store that in the past has been recognized for exceptional customer service. However in the last several years said store has changed hands – with varying degrees of success. Their advertising department still talks a good game when it comes to taking care of their customers, but in [...]
Where’s your motivation?
January 23rd, 2012 | Customer Service | vee | No CommentsAre you struggling to keep your New Year’s resolution? It’s not surprising; most people start to lack motivation a few weeks into trying to form new habits. We start to make excuses in order to justify giving up on the goals we had such enthusiasm for such a short time ago. Do any of these [...]
Concious acts of kindness
January 16th, 2012 | Customer Service | vee | No CommentsPerhaps you’ve already had a long workday, or even just an average one, and then in walks a customer who’s clearly having a bad day. They’re in serious danger of losing it and the strain is showing in their face. This really isn’t what you need right now. So what do you do? Say “I [...]
