- People expect good service but few are willing to give it. – Robert Gateley
- A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him – Unknown
- Well done is better than well said. –Benjamin Franklin
- The customer experience is the next competitive battleground. – Jerry Gregoire, CIO, Dell Computers
- The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. – John Russell, President, Harley Davidson
- One of the deep secrets of life is that all that is really worth doing is what we do for others. – Lewis Carol
- In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. – Doug Warner
- Customer service is not a department, it’s everyone’s job. – Anonymous
- Friendly makes sales – and friendly generates repeat business. – Jeffrey Gitomer
- A little experience often upsets a lot of theory. – S. Parkes Cadman