What is the secret for career success? When asked this question people usually respond with answers like ‘hard work’, ‘thinking outside the box’, ‘being reliable’ or something similar. I’ve thought a lot about this subject, and what I have found the answer to be is this: Make a Lasting Impression. If you consistently make a positive impression on your customers, your boss and your co-workers you’ll be more likely to be selected for the best opportunities at work and in life. Sound easy? Well… making yourself stand out from the crowd takes an amazing amount of self-awareness. Thankfully these are qualities that we all possess and can choose to cultivate to help us make our mark and be remembered.
Let your personality shine through – Sometimes we get so caught up in trying to impress people with our knowledge or skills that we actually turn people off. Let your true self shine through in all your interactions. You’ll come across as authentic and possibly even a bit brilliant because you are so comfortable with what you do. Sure some people may think you a little quirky but they will certainly not forget you!
Be patient – The virtue of patience cannot be stressed enough if you work in customer service. Let’s face it…you’re gonna need it! When customers come to us for help they are often upset or confused. If you are endlessly patient, your customers will see that you are caring and compassionate and your boss will see that you have the ability to stay calm in a crisis. (An important skill needed for management) On the other hand, losing your patience can cost your business valued customers, not to mention holding you back professionally.
Control yourself – this skill goes along with patience. When a customer yells and complains it can feel like a personal attack. It is important to remember that this outburst likely has nothing to do with you; they are merely expressing their frustrations in a very loud way. By keeping your emotions in check you can more effectively deal with a grumpy customer. Yelling back at an already enraged customer is a lose-lose situation.
Stay flexible – When you work directly with customers even the most meticulously planned day can go awry. You need to be able to switch directions mid-stream, be prepared to take more time with someone than you had planned for or follow an unanticipated line of questioning. Know your stuff and go with the flow! This shows everyone that you are efficient and adept and will reflect well on your business.
Persuasion – Even if you don’t work directly in sales knowing how to flex your personal wiles can come in handy. When customers just ‘aren’t getting it’ it helps if you can persuade them to see the light.
Communication – Good communication skills are the holy grail of customer service skills. Communication involves both listening to a customer’s needs and wants and then advising them about products and services that meet their needs. Having the skills to interact with your clients will also help you in solving any issues they may have. Solve a customer’s problems, keep them happy and you’re a customer service champion!