For most people, asking for the sale is the scariest, most uncomfortable part of the sales transaction. You get a nervous feeling in the pit of your stomach, you may even avoid it altogether…what if the customer says ‘NO” – Guess what – it’s not the end of the world. In fact, when a customer.. read more →
Customer service is tricky. Customer service reps have to be careful of what they say and how they say it, this is especially true while talking to customers on the phone. A few misunderstood words can cause a customer to misread the situation and get upset over what you intended to be a positive interaction… read more →
Be in this moment – Physically, mentally and emotionally. Show up when you’re supposed to, check your attitude and issues at the door, they’ll be still be there if you want to dwell on them after your shift. Put on your best smile – think of it as part of the uniform. Remember the customer.. read more →
Have you ever watched a really great customer service representative work? It’s a thing of beauty, appearing effortless and seamless. They have the same ‘scripts’ as everyone else, but they somehow come across as ‘more than’ – like a customer magnet. It’s almost like they have their own special brand of magic. Customers love these.. read more →
93% of communication is non-verbal and a big part of what you say to the world at large is expressed in how you look. Specifically, how you present yourself… and it happens before you even open your mouth. People tend to get pretty worked up about this subject, they say you shouldn’t judge a book.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
