Whether you can’t stand your boss because of personality conflicts or you love your boss but they did something that makes your blood boil and you’ve just gotta say something about it, there’s going to come a time when you are mad at your boss. If you’re pushed too far you don’t just have to.. read more →
Would you like to have the right stuff to be successful in almost any field you decide to work in? Exactly what do you think it would take? A positive attitude? Yes. But it isn’t nearly enough. A magic wand? It sure would be helpful…but I’ve yet to find one. Besides optimism what you really.. read more →
It’s true what they say – Good help is hard to find. There are an awful lot of employees these days who seem to think making an average effort at work is ‘good enough’. These workers are not likely to go much of anywhere career-wise. People who bring their ‘A-game’ to the office everyday are.. read more →
The one thing I’ve noticed about many customer service quotes is – they’re so old fashioned, most were spoken decades ago. As brilliant as they may be, not everyone can relate to a quote spoken when their parents were children. Here are my favorite customer service quotes from people who’ve actually worked in the today’s.. read more →
There’s at least one in every office. That person who seems to love to create a charged atmosphere by talking behind people’s backs, causing disagreements by pitting people against each other, making controversial comments or generally just always drawing attention to themselves in some way, this person can be either a man or woman but.. read more →
When you work in the customer service field there are some skills you need to have if you’re going to be successful and at the top of the list is active listening. Listening is something most of us take for granted, we assume that because we can hear people and speak to them that we.. read more →
Our unseasonably warm spring has already allowed many of us to swap out our cozy winter sweaters for summer friendly short sleeves. Yeah I get it, summer has a more casual vibe and it’s finally warm out! But customers aren’t going to take you seriously if you look more like you’re headed to a music.. read more →
Ask the best customer service agents the secret of their success and they will tell you…’Make your customer’s feel valued’. Customer service expert, John Burns of CustomerSkills likes to use the example of an upscale hotel that leaves a mint on your pillow. Is it necessary for a good night’s sleep? No, but it sure.. read more →
The last few years, there has been a lot of talk about ‘Workplace Happiness’. But I think there is some confusion about exactly what happiness is. Does it mean that you’re going to wake up every day super-pumped up about going into work? Umm…not exactly. Let’s face it there are those days where you wake.. read more →
Want to try an interesting social experiment? Gather a group of people together friends, co-workers, whoever. Now, divide them into groups of 2 and have them take 5 minutes to share a bad customer service experience they have had. Observe how easy it is for everyone to recall a time when they felt wronged by.. read more →