Warm weather is finally here and we are all coming out of our self-inflicted winter hibernation. Besides warmer temperatures and green grass the spring season also brings to mind renewal and fresh starts. We spring-clean our yards, closets and windows. Spring is also a terrific time to freshen up the way we go about our.. read more →
In many businesses, this can be a ‘slow-time’ of year, and that can lead to some major workday doldrums. So what’s a fun-loving employee to do to keep their gusto for the job running on high when customers are scarce? Whether your place of employment is busy or slow, mix a dash of fun into.. read more →
Sure, you show up to work every day and do your job…but are you an EXPERT at it? And what does it matter anyway? An expert is defined as ‘A person who has special skill or knowledge in some particular field.’ It’s not that hard to figure out why you want to be known as.. read more →
Want to be successful in your career? The secret just may be in your smile! A sincere smile suggests you are self-assured and confident, traits that every true professional share. In an interview for Web MD Pamela McClain D.D.S. past president of the American Academy of Periodontology says that over the long-term, smiling can benefit.. read more →
We all get them from time to time…the customer who feels the need to complain. Let’s face it – whether the customer is angry or not when you are the person they are complaining at, you feel attacked, uncomfortable it’s generally unpleasant. Their bellyaching saps your time and energy and taxes your attitude of goodwill… read more →
You always hear trainers, motivational speakers…and probably your boss talking about having an attitude of service. Many people think this means that makes you either a servant, a martyr or an idiot walking around all day with a stupid grin on your face while you’re feeling dejected, fed up or angry on the inside. This.. read more →
Want to make your work life a whole lot easier and more fun? Then learn how to get along better with your boss. Don’t worry this isn’t about becoming a brown-noser or suck-up. It is about understanding what your manager really wants from you and how to work with them more effectively. How? By using.. read more →
Human resource managers often say they are for customer service employees with ‘people-skills’ but exactly what does that mean? Most people assume that the term people skills is just another way to say friendly, but there’s more to people skills than merely being pleasant. People-skills are essentially the life skills that allow you to play.. read more →
How often have you checked out at the cash register of a store, coffee shop (or any kind of business really) and the person ringing you up never makes eye contact with you the entire time? Even if they said ‘hi’ or asked ‘how are you today?’ their gaze quickly shifts to the task at.. read more →
Have you ever had a conversation with someone who used so many ‘ums’ ahs’ and ‘likes’ in their speech that you started to count them? Their message becomes completely lost among the filler words. Once you begin to listen for filler words you will hear them everywhere. The typical American teenager uses the filler word.. read more →