Whether you make resolutions or not, the new-year is a great time to assess and improve your well-being. What’s this got to do with work? The state of your physical and mental health can make the difference between career and personal success or occupational and private struggles. Many customer service workers today say they frequently.. read more →
Study after study shows that customer service standards continue to fall. In part because of the technology available today, we are losing our ability to connect with other people on a human level and that’s sad. But there is more to it than that, many people have just stopped making the effort to connect altogether… read more →
The holidays can be a stressful time for both customers and customer service providers alike. Delivering good customer service is especially crucial during the holidays. The success of your company is dependent on YOU! If customer’s have an unpleasant experience with your business…they won’t come back, and if/when seasonal lay-offs happen you could be out.. read more →
I don’t think you’ll find too many people who would disagree that customer service is not what it used to be. Whether you work in the business or are looking at things from the eyes of a customer, customer service seems to be a largely lost concept. Check out what happened when reporter Gail Rosenblum.. read more →
Black Friday…or Thursday, the day that strikes terror in the hearts of even the most seasoned retail worker is almost upon us again, with the stampede of bargain hunters vying to be first through the door, having left Thanksgiving festivities early or skipped them all together in order to waiting in line for hours for.. read more →
Service in short, is not what you do, it is who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. – BetsySanders Customers don’t expect you to be perfect; they expect you to fix things when they.. read more →
Are you happy with your work? If you take an informal poll, you’ll find plenty of people who are. You’ll also find many people who think of their career as only a way to pay the bills while others will complain endlessly about how unhappy they are with their job. What’s interesting is that these.. read more →
The old saying ‘You can’t judge a book by its cover’ is good advice for not making pre-judgments about our customers. However, the same advice doesn’t apply to us as employees. Why? Because your clothing choices make up a big part of the first impression that you make on people. Like it or not, based.. read more →
Communication begins before we utter a single word. It doesn’t matter how well you speak, or how interesting you are – what really counts when connecting with people is your attitude. If you have the wrong attitude no one is going to care how well-informed or talented you are. People want to work with someone.. read more →
Being able to hold a conversation is a fundamental skill for business and personal expression. If you ever watch classic films and compare the language to a movie made today it will be quite apparent that our vocabulary is shrinking. What’s the big deal you wonder? Well – the fact is people draw conclusions about.. read more →