Do you remember the story of the tortoise and the hare? If you don’t you can read it here. It’ s moral of the story is that you have to be consistent to win the race – or in our case to reach your goals for that matter, being consistent is the best way to.. read more →
Do you work with anyone who likes to create drama? You know, the ones who like to yank people’s chain or add fuel to the fire. Even the personal lives of these often charismatic individuals seem heavily peppered with conflict of some variety – and they just can’t wait to tell you about it! Who.. read more →
You know how the golden rule says ‘Treat others as you would want to be treated’? Well, it’s not exactly the way your customers want it to work. I know it sounds great in theory, there is even a terrific series of Discover card commercials where a customer calls the service center and the phone.. read more →
It’s a fact that every one of us in one way or another wants to be successful and achieve our dreams. Most of the time we rely on luck and chance to get us there rather than forming ourselves into a person who is capable of turning those dreams into realities. To become your own.. read more →
When your personal life gets complicated it can be difficult to keep your issues from affecting the way you feel about your work too. Here are some tips to help you stay sane when your life feels crazy. Keep in mind that no one’s life is ever 100% problem free. Just as it’s important to.. read more →
Do you have passion for your work? If you answered yes, consider yourself lucky! Not surprisingly for most people the answer to this question is no. Perhaps you are not in your desired line of work, or maybe you like you job ok, but you just don’t feel the kind of enthusiasm for it that.. read more →
Customer service pro’s tend to think their customers are pretty great. Almost all of them… Work in customer service long enough and sooner or later (or both) you’re going to run into a customer that turns foul. It is always an unpleasant situation for sure, but there are ways to turn the situation around. Typically.. read more →
These days everyone is talking about workplace happiness. So does that mean we don’t care about customer satisfaction anymore? Of course not! Who says employees and customers can’t feel tickled pink at the same time? Everyone knows that emotional vibes are catching and not surprisingly research indicates helping your customers feel happy has the great.. read more →
We’re only hours away from 2013! If you want to make a lasting positive change in the way you feel about your livelihood; Skip that New Year’s resolution you were going to make about making better connections with your customers, having more patience with a cranky co-worker or even earning more money this year than.. read more →
Answering the phone at work doesn’t sound complicated, but if you are nervous, distracted or in a bad mood it can be tricky to keep that from expressing itself in your voice. How you answer the phone shapes your customer’s initial reaction to your company and we all know how much impact those first feelings.. read more →