Good customer service is the life of any business. A good salesperson can sell a customer something once, but the essence of good customer service is about bringing that customer back again. And about sending them away so happy they tell other people about you. Personal referrals are the highest form of praise. (Not to.. read more →
A bad customer service habit that nobody seems to talk about are workers who get so wrapped up in the task they are performing that they don’t see a customer standing right in front of them! I’m not talking about for just for a second or two either, but a really unacceptable period of time… read more →
It’s all over the news. Prices are on the rise again, are you afraid your customers are going to leave you for the company with the lowest price – possibly leaving you out of a job? Sure, there are some customers who will always chase the best bargain, but cost is a pretty small percentage.. read more →
Everyone has a tough work day now and again, but having a bad attitude to go along with it is entirely voluntary. That’s right. You can choose to pass on being bad tempered when things don’t go your way. Nothing that happens during your day can MAKE you feel anything. How you decide to feel.. read more →
It’s National Customer Service Week! Did you even know it existed? I’m not surprised. Created to sing the praises of the hard-working people like us who interact with customers day after day, Customer Service Week is a newer recognition than say Secretaries Day but it is catching on fast. In 1992 Congress sanctioned October 4-10.. read more →
Here in the US we know what ‘good’ customer service entails. Fast, friendly, competent service with a smile. That’s what everyone on the planet expects…right? Not so fast! Things like ‘timely’, ‘competent’ and ‘courteous’ have different implications when it comes to global customer service. Most Americans want a confidant, get-it-done kind of person who chats.. read more →
Do you ever wonder how your customers really see you? Most of us think that we are near perfect employees. That our customer finds us friendly, helpful and charming, but is our perception a reality? Remember the movie ‘What Women Want’ starring Mel Gibson? It wasn’t until he could hear what women were really thinking.. read more →
If you work with customers, chances are you can’t remember the last day you didn’t have to multi-task a dozen different things just to get it all done. But being pulled in too many directions at once can make you feel like you’re coming apart at the seams. The funny thing is, research has shown.. read more →
If you work with customers, every so often someone is going to be displeased. If they’re irate before they even walk through the door chances are they’ll be geared up for a fight. Sometimes they’ll hurl insults about you and your company leaving you feeling attacked and angry as well. Working with someone who’s infuriated.. read more →
Constructive criticism can be hard to swallow. You think you’re doing a great job then your boss or a co-worker starts citing why a certain aspect of your work isn’t all it should be. You feel shocked and hurt. Don’t feel bad, everyone takes some criticism at work from time to time, from the new.. read more →