After a while it’s perfectly normal to get ah…comfortable at your job especially if you’re happy with your position and like your co-workers. This can be a good thing – But sometimes you are so content it’s easy to start acting more like you’re at home or with friends than at work. The predicament is.. read more →
It doesn’t take much effort to take customer service from average to good. It’s a lot harder to elevate good service to great. So why would you bother to do that? You know providing top-notch customer service benefits the company, but it’s good for you too! Who doesn’t want to get noticed in a positive.. read more →
Up your natural EQ! Emotional Intelligence is all about people skills. Folks with highly developed people skills don’t get easily upset at work (or in life) they seem to have a knack for knowing just the right thing to say and have a real gift when it comes to diffusing tense situations, even if they.. read more →
Your body is saying things about you. Most of the time we don’t remember that we are sending silent signals but those little unconscious gestures you make all day long tell others a story. If you pay attention you can also pick up a lot of information about your customers without them saying a word.. read more →
In our attempt to make customers comfortable and bond with them as quickly as possible, we tend to speak to them as we do our friends, relying heavily on slang. This approach feels comfortable to us and we are sure that our clients appreciate how ‘real’ we are with them. At CustomerSkills we are all.. read more →
The 4th of July holiday makes us think of celebrations, carnivals and parades. As a country we band together, proud Americans dressed in red, white and blue, waving flags while we watch fireworks. Bringing that same sense of pride to our job is something we can all do. Here are some ideas to help you.. read more →
Have you ever walked into a room right after people have been arguing? It feels uneasy, even the air itself seems heavier…you can’t wait to get out of there. That’s what it feels like to customers if the employees in your workplace have a negative attitude. Attitudes are contagious. One negative person can bring down.. read more →
Silence speaks loudly. There is something about it that makes people a tiny bit uncomfortable, makes them feel slightly under pressure to fill the soundless moments with mindless chatter. Using silence as a power tool isn’t a new concept. It has long been tapped into by savvy business-people. Silence slows down a racing mind, it.. read more →
Get up, go to work, go home, sleep, rinse and repeat. Every day starts to feel just like the last one –monotonous and BORING!!! You’re not putting your usual energy into your work and you don’t seem to care as much as you used to. You just aren’t feeling it. What you do feel is.. read more →
Thou shall be present. Physically, mentally and emotionally. Show up when you’re supposed to, check your attitude and issues at the door, they’ll be still be there if you want them after your shift. Put on your best smile – think of it as part of the uniform. Always remember the customer pays your salary. .. read more →