You told a customer you would call them – but it didn’t work out that way. You said you would follow up with a client yesterday however; you didn’t get around to it. You promised that the job would be finished by 4:00, but it was more like 5:30. It’s really not a big deal.. read more →
Have you ever wondered why fine hotels put a mint on your pillow? No, they don’t think your breath is rank and you needed a little help. It’s a token action that really isn’t necessary, but it sure can put a smile on your face, make you feel pampered and well taken care of. The.. read more →
There are circumstances in life where no means no! Thankfully for us, on the sales floor is not one of those situations. If we want to become the best at what we do we must train ourselves to not take a perceived rejection personally, put our wounded ego aside, and more importantly figure out exactly.. read more →
It’s great to be on friendly terms with your co-workers. An atmosphere that is congenial attracts people (a.k.a. customers) who want to be a part of the good vibes you and your workmates are putting out. Just be sure that you don’t get so involved while you’re having a conversation or otherwise connecting with your.. read more →
Wear a smile to work! Of course you could just walk around looking sour, like you’ve been sucking a lemon, because that’s attractive. Do you really want customers to think you’re a buzz-kill with a bad personality? Or would you rather have everyone fall just a little bit in love with you? Customers will size you up.. read more →
We all know improving your customer service skills gives you an advantage at work, but there are big benefits to taking those improved skills outside work and into your personal life. Smiling – When your smile becomes a natural part of who you are, it allows your fascinating personality to glimmer through. It grabs attention.. read more →
Have you ever stopped to think of how much being on the front line in customer service is like being an actor in a play? Consider it for a moment, you do all kinds of preparation before the audience (customers) get there, you know your material (hopefully!), your business opens its doors and then…YOU’RE.. read more →
This past week I had the pleasure of dining at the Brentwood Restarant in Little River,SC. Yeah, the food was calorie-laden delicious goodness, but what really took the experience over the top was Paul, our server. He took what could have been simply a nice dinner out and turned it into an experience. That is what sets a true customer.. read more →
An employee recently asked me “Why should I care about customer service? We have lots of customers because we have low prices. It (service) just doesn’t matter like it did back in the day.” I’ll argue that customer service is more important today than ever before. But what you’re really asking is ‘What’s in it.. read more →
Top customer service providers are a diverse group.They have unique personalities; they don’t all follow the same script, dress alike or come from similar backgrounds.So what sets top performers apart from the competition? They all have these 5 characteristics. They are adaptable. People with great customer service skills adapt to different customer and coworkers personality.. read more →