It’s important to keep yourself in the pink this last week before the Christmas holiday. Not only will you be better able to give customers the kind of service that merits a return visit to your company in the quiet season to come (after all, that’s why they hired your fabulous self!)  But, staying positive.. read more →

MSN’s 5th annual survey of customer service is out and it confirms what we at CustomerSkills have preached since day one.  YOU are what matters to the customer and YOU are why they come back.  Here’s the proof. Notice that all of the top reason’s that customer’s say matter to them have to do with.. read more →

Is working the holidays making you crazy yet? Keep these tried and true service basics in mind and try to not let the non-stop Christmas songs make you want to pull your stuffing out. Don’t “stress talk”. Avoid speaking negatively, keep your comments to others, and yourself positive and productive. I know you’re beyond busy, but remember.. read more →

We don't have to tell you the holidays can be stressful.  Especially when dealing with customers who are feeling their own stress, some of whom don’t seem to have any interest in being polite themselves.  So what’s a service pro to do to keep sane during the busiest time of year? Be gentle, not assuming or hurried. This.. read more →

There are a lot of things about your job you can’t change.  The good news is your skill level isn’t one of them.  Here are 4 things you can do today to improve your customer service skills and maybe even your bottom line! Improve your people skills – Continuously improving your people skills will benefit you.. read more →

According to Small Business Trends LLC, and other experts in the field, investing in strong customer service is one asset you can take directly to the bank. Competition today is fierce so why are companies so reluctant to spend on customer service training when consumers today are demanding nothing less? Good question… Take time to.. read more →

People expect good service but few are willing to give it. – Robert Gateley A customer is the most important visitor on our premises.  He is not dependent on us – we are dependent on him – Unknown Well done is better than well said. –Benjamin Franklin The customer experience is the next competitive battleground… read more →

If a customer is making unrelenting blows at the chink in your armor and you’ve tried rising above it, piling on the kindness until you think flowers are going to bloom out your…ears, used every other trick up your sleeve and it just isn’t working. Is it ok to fight back? The answer is maybe… read more →

One of the easiest ways to diffuse an angry customer is to kill them with kindness, but you don’t have to be a doormat and let them stomp their feet all over you while being your caring self. Besides, by acting very, very sympathetic – especially if someone is being nasty on purpose –  really.. read more →