Life is a series of moments captured in time in our mind. The time we have is finite so we capture those moments like a snap shot to hold on to forever. – Unknown It occurred to me how much this quote holds true for what our customer’s think of us, individually and by proxy,.. read more →
Do you treat everyone the same? You shouldn’t. Learn to read your customer according to their personality type. Are they a Trailblazer, Scholar, Social Butterfly or People Pleaser? Treating each of these personas differently can make your job easier and a lot more interesting. With a little practice, you can learn to get an accurate.. read more →
“Service with a smile” has been an American standard for as long as we can recall. We smile as a greeting, when we are happy, having fun, think something is funny and out of just plain friendliness, but what does a smile mean in other countries? In Japan, people do not smile without thinking first… read more →
You’re having a bad day, your car broke down on the way to work, and your co-workers a jerk, the boss got on your case and your kids? – Well we’re not even going there. So how polite are you to your customers today? It’s vital that you are ALWAYS polite, in fact, MORE polite.. read more →
You know how some peoples voices just make you crazy? Here are the top 5 voices that can drive customers away. Want to know if this could be you? Pull out the dreaded tape recorder and find out! Squeaky high voice says you’re inexperienced and insecure. People may not take you seriously Slow talker speaking.. read more →
Are you a tough boss? Do you “Run a tight ship?” Is it your way or the highway? Are you ALWAYS correcting the smallest things the people on your team are doing “wrong”? As a manager, you set the tone. An atmosphere ruled by fear or one that is micro-managed, can never be truly service.. read more →
Stuck in the same old way of thinking at your job? Do pretty much the same thing with your customers each time? Sure, it’s easy and your clients always know what to expect, almost the same greeting, the same tried and true jokes. Keeping your mindset fresh is critical to your long-term success, not to.. read more →
Do you get many responses to your linkedin posts? If you’re like many bloggers, not likely. Chances are it’s a matter of your content. Linkedin was created to exchange information, ideas and opportunities. How? By being connected to professionals in your field or networking with people you know, in order to help each other out.. read more →
How often do you wish you looked forward to going to work? Or at least the time you spent at work was more pleasurable? You may not have a choice about working for a living, but deciding to have a good attitude is 100% your choice! Here are some tips to help you add.. read more →
When it comes to customer service in the retail industry, the first company that everyone thinks of is Nordstrom, and for good reason, they continue to be the gold standard to live up to. There are however other companies doing a terrific job at raising the service bar. The GAP is one example. Employees appear.. read more →