Being a professional doesn’t necessarily mean wearing a suit or climbing the corporate latter. Professionalism is having ‘the skill, good judgment and polite behavior that is expected from a person who is trained to do a job well.’ At its heart, professionalism is about how you present yourself to others, acting with respect and dignity.. read more →
Attitudes are contagious…IS YOURS WORTH CATCHING? We can all benefit from having a more positive attitude at work – and in our personal lives. Have you ever noticed how the people in your company who have the best attitudes also seem to have the most friends? It’s no coincidence. People want to be around those.. read more →
‘Work is serious business – but a serious attitude is entirely optional’ – Unknown Work can be a serious-minded place for sure. Many people can be very ridged thinkers particularly on the job. They want things done in a certain way and see no reason to see things from a different perspective. They can find.. read more →
It’s a simple fact. If you make your customers feel valued and appreciated, they will feel good about doing business with you, which goes a long way in making your business grow. Face it we all want to feel that we are, in some way, special. Think of a time when someone confessed they think.. read more →
Think of a business that you go to that makes you feel happy every time you’re there. Chances are the products or services they provide are available at other businesses or online. So what do you suppose it is that draws you back? It’s the people who work there who provide you a consistently first-rate.. read more →
Have you been to a store or other place of business where the employee’s attitudes are just ‘blah’ or even worse, obviously unhappy – so much so that you, a complete stranger can pick up on their melancholy? It can actually be pretty uncomfortable and it certainly doesn’t make you want to come back and.. read more →
Have you ever gotten into a spat with your spouse, boyfriend or girlfriend because ‘they never listen to you’ Argh! It is so frustrating to tell someone something once…or several times only for them to later say ‘you never told me about that.’ Or can you remember a time when you’ve been stuck in a.. read more →
It doesn’t matter if you were hired to sell products, services or provide customer support. You were hired to do just one thing…keep customers coming back to your business. It’s no secret that in order to survive companies need repeat business and lots of it. So they hired your fabulous self to do the job… read more →
Let’s face it we all love facts! How many of these customer service facts do you know? 1. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey 2. It takes 12 positive experiences to make up for 1 unresolved negative experience. – Understanding Customers by Ruby Newell-Legner 3. 96% of.. read more →
Your mom was right…’A little hard work never killed anyone.’ In fact if you want to see success in any area of your life a bit of hard work is inevitable. We often think of successful people as “lucky” but chances are it wasn’t dumb-luck that got them where they are but rather the right.. read more →