Most everyone understands that a positive attitude in life feels better than a negative one. We get that some people are naturally more happy-go-lucky than others but negativity in the workplace rarely serves a purpose. In fact, it can bring a company to its knees or your career to a skidding halt. Your attitude is.. read more →
The way customers react to you is often a reaction to the words you choose to communicate with them. Out of habit, our words come tumbling out before we’ve had a chance to examine how we might sound to someone else. A few words taken the wrong way can cause a customer to have a.. read more →
~~Listening is such an important skill that many of America’s top employers arrange for listening skills training for their employees. Surprised? You shouldn’t be. Good listening skills produce better customer satisfaction, more productivity with fewer mistakes and better communication between staff which can lead to a more cooperative and inspired work environment. First realize that.. read more →
Working in customer service automatically makes you part of a team. Working on a team can be fun, motivating and rewarding however when there is poor communication between you and your team members it can be frustrating and leave you feeling cut off from the very team your supposed to be connecting with. Not sure.. read more →
If you want to be known for excellent customer service, you can’t get away with just saying ‘please’ and ‘thank you’ and call your skills impressive. The good news is great customer service isn’t rocket science. What you do need is the desire to enrich the lives of others while enhancing your own life by.. read more →
Even though it’s spring on the calendar, in many parts of the country it doesn’t feel like it yet. You wake up in the morning after hitting your snooze alarm a couple of times, it’ still dark outside not to mention chilly and you’ve got to haul your still-tired self to work for another day.. read more →
Do you remember the movie ’10 Ways to Lose a Guy’ with Kate Hudson and Matthew McConaughey? It was about writer who finds herself writing an article on all the classic mistakes women make that drive men away. It’s no different when working with customers, employees make classic customer service mistakes that drive customers away… read more →
Business for the most part is much more relaxed than it was say 20 years ago, and that is mostly a good thing. But sometimes in such a laid-back environment it can be easy to start acting more like you’re at home or with friends than at work. The thing is, you are not at home…you’re.. read more →
What is the secret for career success? When asked this question people usually respond with answers like ‘hard work’, ‘thinking outside the box’, ‘being reliable’ or something similar. I’ve thought a lot about this subject, and what I have found the answer to be is this: Make a Lasting Impression. If you consistently make a.. read more →
Has your customer service gotten a little stale? If you find yourself doing and saying the same things with just about everyone it may be time to shake up the way you think about your customers. After all great customer service is about more than the things you say or do for customers. At its.. read more →