Our attitude towards life affects life’s attitude toward us – Earl Nightingale Here’s a powerful thought – Just by being a happy person, by focusing on the good rather than the bad, on what we want instead of what we don’t want we are able to transform the world around us. It’s true just one.. read more →
Work with people in the service industry long enough and you’ll hear and see things that you never in a million years would have believed someone would say out loud or do in public. How often has one of your co-workers come up to you with a crazy customer story… seriously! Someone should write a.. read more →
Some people call it the winter blues or the hibernation effect. Though it can happen anytime of the year it is often now, in the dead of winter that we are most apt to feel a little lackluster about our work or even our lives in general. Even the most motivated and driven among us.. read more →
Answering the phone isn’t hard. But it is important to keep in mind that the phone is still one of the main ways customers connect with a business. And the way you answer the phone will form your customer’s first impression of your company. Sometimes your voice is the only impression of your company that.. read more →
Have you ever noticed how polar opposite people’s attitudes are when they are working? In the very same workplace people either exude gladness or reek of misery. If you haven’t detected this phenomenon before check it out the next time you are out and about, take a minute to observe the people who are working.. read more →
Yep. Times have changed a lot in the last couple of decades but you know what hasn’t changed? The way they teach business etiquette. But it should! The old business rules just don’t apply in today’s world. You understand that it is no longer necessary to call a client Mr. or Mrs. so and so,.. read more →
When it comes to getting ready for work, have you let yourself go? Do you still dress as sharp as you did on your first day or has your look…slipped? It could happen to anyone if you’re not paying attention. One day you really aren’t ‘feeling it’ so you wear your ‘comfy pants’…it feels pretty.. read more →
We live in a very goal oriented culture and it’s natural as the old year fades away and we enter the New Year full of optimism for us to set goals in hopes that they will move us forward in big and small ways. E.J. Masicampo an assistant psychology professor at Wake Forest University in.. read more →
The final days before Christmas can feel like a blizzard of activity. Hordes of panicked customers trying desperately to cross items off their Christmas lists make for crazy-busy work days and sometimes short-tempers. Management not so silently urging you to work even harder to make year-end sales quotas…not to mention trying to tackle your own.. read more →
Working in customer service can be draining, especially as we work our way through the holiday season. Here are some of my favorite quotes to help keep you going through the season. “If you want to be creative in your company, your career, your life all it takes is one easy step…the extra one. When.. read more →