Imagine that you are tasting a new food for the first time. How long does it take for you to figure out how you feel about it? One or two bites may be all it takes for you to know whether you like it or want to push it away and move on to something.. read more →
Customer service can be tricky, especially when it comes to the words we use with our customers. It’s so easy for customers to misunderstand our meaning and turn what we intended to be a positive customer experience into a bad one. These gaffes are so common; you may not even realize how it makes you.. read more →
Black Friday: A frenzied American shopping tradition that begins earlier every year. For retail employees that means less time with their families, long work hours, deal-crazy customers who are grabbing items as fast as they can…sometimes even from each other. You’ll work with some really nice people and some really cranky ones too, when things.. read more →
A number of years ago there was a movie out starring Mel Gibson (who was still charming in those days) called What Women Want. In the movie Mel Gibson played a jerk of a Chicago advertising executive who through a fluke accident is ‘gifted’ with the ability to hear what women think. At first what.. read more →
We amass an amazing amount of stats to gather facts about the customer experience. Trust me…it’s A LOT of numbers and facts! Here are the ones you may not know about. Customer Experiences and Referrals 96% of unhappy customers don’t complain. However, 91% of those simply never return to your business. – 1st financial training.. read more →
We’ve all got them – bad work habits. Some habits can be really annoying to others, like eating a stinky lunch. While these habits might leave your co-workers feeling less than thrilled with you on occasion, small offenses of this variety aren’t likely to get you fired. Then there are those offenses that can really.. read more →
Everyone wants to feel special every now and again, and giving great service will help you make your customers feel that way. A welcoming smile, kind words, how you always manage to remember their name, coupled with a sincere desire to help them will make your clients feel treasured and valued. How cool is it.. read more →
Like it or not, we spend about a 1/3 of our lives at work (if you include the time we spend thinking about work, worrying about something going on at work, you get the drift…) So whether you love your job or are still looking for your perfect job (which by the way, is a.. read more →
When you’re busy (and who’s isn’t?) it’s easy for your life to get out of whack and you can easily fall into the habit of not paying enough attention to the things that are really important in your life. You may not even see it happening but you certainly feel it. Sure, you need drive.. read more →
How often do you get frustrated because there just doesn’t seem to be enough time to accomplish the things you need to get done in a day? Co-workers stop by with questions, your cell phone keeps ringing or you get distracted by the 100 ‘urgent’ things that seem to endlessly land on your desk? Maybe.. read more →