What is preventing you from being happy at work? Do you think it is lack of a big paycheck? A cranky co-worker? How about all the little irritating things that seem to happen every single day? If you think these are the kind of things standing in the way of your workplace happiness…your wrong. According.. read more →
Like I told the guys – it’s no secret that people frequently form opinions about other people based on their clothes. The fact is we all judge – and are judged on appearance especially at work. The trick is to blend a pulled together, professional look that shows your personality, doesn’t feel trampy, frumpy, like.. read more →
It’s no secret that people frequently form opinions about other people based on their clothes. Some of you will argue that you should be evaluated on your accomplishments or who you are rather than something as shallow and meaningless as your attire. The fact is we all judge – and are judged on appearance, this.. read more →
Have you ever been to a hotel that leaves a mint on your pillow when they turn your bed down for the night or greets you with a complimentary beverage or fresh baked cookies? It’s like getting a little upgrade. What about the salesperson that suggests an item that will take what you are thinking.. read more →
Customer service training typically concentrates on a list of do’s and don’ts that are supposed to guide you through any given situation, focuses on leaning sales skills or champions the teachings of the latest training book the boss has read. Oddly enough in most of these training sessions the customer’s point of view is not.. read more →
Many people have rules that make it really difficult for them to be in a good mood at work. The funny thing is these rules only exist only in their head. They use these rules to decide what gets their attention on and how they react to those things. The problem is people let these.. read more →
When you ask employers what they are looking for in potential customer service employees, they will often tell you it is someone with a ‘service oriented attitude’ that they value most. Are you surprised? I’m not. Skills can be taught and experience gained but attitude…well, that comes from within. Oddly enough, when most people are.. read more →
Think back to a time you recall getting really great customer service. I’m not talking mere efficiency here but a truly memorable experience. It’s typically the not so terrific experiences that stand out, so it often takes something truly remarkable to make a positive encounter noteworthy. It can also be difficult to pinpoint what made.. read more →
Three seconds, a quick glance, that’s the most amount of time it will take for someone to sum you up and make their initial assessment of you and your company. And once they’ve formed that opinion it’s nearly impossible to undo. When you interviewed and were initially hired for your position you were careful to.. read more →
There are a lot of articles about the essential customer service skills, proficient communication, being available for customers, responding to them appropriately and problem solving all with a smile on your face. There is another, little talked about set of skills, unique to those who are truly customer-centric; every company has as least a couple.. read more →