28 Jan 2013
January 28, 2013

Create a habit of personal development

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Everyone wants to get ahead, reach their goals, to have meaningful work and fulfilling lives. Developing yourself personally is one of the most effective ways you can stretch your abilities, advance your career and improve your quality of life. Bettering yourself builds your self-esteem and promotes your talents making you a more valuable team member.. read more →

21 Jan 2013
January 21, 2013

The way you say the things you do

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The next time you buy a new product or meet someone for the first time think about how you came to form your opinion about that product or person. Chances are high that your opinions were formed by what you’ve heard about them, and the words that were used to describe them. If you hear.. read more →

Don’t you love how you feel when you really enjoy your job? You’re happy, energetic, focused and you get things done.  The little nuisances that come with working for a living just seem to roll off your shoulders instead of becoming a focal point in your day. The good news is there are easy, practical.. read more →

We’re only hours away from 2013! If you want to make a lasting positive change in the way you feel about your livelihood; Skip that New Year’s resolution you were going to make about making better connections with your customers, having more patience with a cranky co-worker or even earning more money this year than.. read more →

24 Dec 2012
December 24, 2012

Year-end inspirations

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Do you know what do you want to accomplish in your career in 2013? Whether you call them New Year’s resolutions or just things you want to accomplish, I suggest you use this last week of this year to set your goals for next year. Is it to learn interesting new things? Finally deciding to.. read more →

17 Dec 2012
December 17, 2012

Boost your confidence with body language

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We use body language all the time. Most of the time we use it to ‘get a feel’ for a situation.  We instinctively respond to people based on the feedback we get from their body language. This can apply to many areas of your life but is especially helpful at work where it is important.. read more →

10 Dec 2012
December 10, 2012

Build a better work day

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Everybody plans. We all have ideas about what we want to do and work on things we have to do. But what about planning how you want your workday to go? You’re going to be there anyway so why not map out a better day.  Here’s how to do it. Get an earlier start: Yeah.. read more →

03 Dec 2012
December 3, 2012

Work happier this holiday

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Working in customer service can be challenging at any time of year, but the added pressure the holidays bring can make you feel stressed out and less than jubilant.  Here are some tips to keep the joy in your heart this season. Remember that they will end – It may help to be aware that.. read more →

26 Nov 2012
November 26, 2012

Objections are not rejections!

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OBJECTIONS! The mere thought of them makes many customer service workers shiver with dread. But why is that? I think it’s because we automatically take an objection as a NO when really it’s a buying signal so don’t get defensive, get excited…and smart.  Your customer is saying ‘I’m interested enough to want to learn more’. .. read more →

To the very public disappointment of some employees, the holiday shopping will begin earlier than ever this year. What is curious to me is how many great customer service employees get totally frazzled working with customers this time of year. It’s noteworthy that these same people don’t get wigged out when things get chaotic other.. read more →