Tis the season for lots and lots of college and high school basketball games. Men’s, women’s, boy’s and girl’s games. If you watch any of them, you’ll see action from end to end of the courts.  But you’d also see time-outs and each team huddled on the sideline. Huddles, then action.  Huddles, then action.  Half-time,.. read more →

Throughout the world, when two strangers meet there is always a common emotion that exists in both parties: FEAR.  What does this have to do with your company? When an employee and customer meet for the first time, they share that fear.  In most cases, we’re not talking about sheer terror, but rather a low level.. read more →

The old west movies always seem to have someone sitting in what seems a randomly placed wooden chair, right in front of the general store.  Rocking back and forth, and watching people as they go by and also talking to them as they enter the store. It's actually a smart move. By sitting in front of 'your store' today, you.. read more →