Customer Contact Training

Lot’s of people can sell. Lot’s of people can meet and greet customers. Lot’s of people can smile, schmooze and entertain customers.

Customer Contact Activities

“Read” customer’s personality/style
“Match” customer’s personality/style
“Appreciate” customer’s business
Using customer contact “tools”
“Assessing” the customer’s reactions
“More polite” than the customer

But, very few people are good at ‘reading‘ the customer, ‘matching‘ the customer, listening twice as much as they talk, etc.

Question: The last time you worked with customers, could you tell:

What mood they were in?
Were they an introvert or extravert?
Were they a ‘farmer’ or ‘doctor’ in attitude?
Were they in a hurry, or did they have the time to meet?
Were they pleased with your product/service in the end?

These are the ‘fine arts’ of sales and customer service. These are the ‘soft’ skills of inter-personal relationships. These skills are an adjunct to the basic sales steps used in a a sales call, or the customer service procedures found in a corporation. These skills will make or break a sales call, attract or repel new customers and are crucial to ANY customer interaction.

We train your sales people and customer service reps these skills in our ‘Finishing School for Professionals.’

Attract and retain profitable customers: Try our training!

Will You Win?

We help customer service reps and sales people get better at meeting, greeting and working with customers.

When we run across an individual who gives us an exceptional customer contact moment, we are delighted!

We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.

We honor their performance here along with giving them a ‘Customer Contact’ certificate.

These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’

Maybe we’ll see you on this page!

National Customer Service Week

Just as a reminder for all the Twin Cities area customer service and sales professionals.

Remember that National Customer Service Week, is October 6-10, 2014.

A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.

If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.

If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.

In the meantime, take a look at the Customer Service Week website:
www.csweek.com