The one thing I’ve noticed about many customer service quotes is – they’re so old fashioned, most were spoken decades ago. As brilliant as they may be, not everyone can relate to a quote spoken when their parents were children. Here are my favorite customer service quotes from people who’ve actually worked in the today’s world.

You are serving a customer not a life sentence. Learn to enjoy your work. – Laurie McIntosh

Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think our job is to take responsibility for the complete user experience. And if it’s not up to par it’s our fault plain and simple. – Steve Jobs

If you work just for money, you’ll never make it. But, if you love what you’re doing and you always put the customer first, success will be yours – Ray Kroc

The first step in exceeding your customer’s expectations is to know those expectations – Roy H. Williams

Exceed your customer’s expectations. If you do they’ll come back over and over. Give them what they want – and a little more. Sam Walton

Once you create a loyal customer service base, it’s hard for a competitor to take that away – Joe Mansueto

In the old world you devoted 30% of your time building great service and 70% of the time to shouting about it. In the new world, that inverts. – Jeff Bezos

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. – John Russell

Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions – Betsy Sanders

Customer service is the experience we deliver to our customer. It’s the promise we keep to our customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us. – Shep Hyken