There’s at least one in every office. That person who seems to love to create a charged atmosphere by talking behind people’s backs, causing disagreements by pitting people against each other, making controversial comments or generally just always drawing attention to themselves in some way, this person can be either a man or woman but they are the Drama Diva. Why they do it I really can’t say, maybe they find it somehow humorous or exciting, like the unsettled energy it creates, or perhaps they just like the attention. Then there are those who get sucked into the drama by adding their two cents, attempting to help by giving advice, or trying to defend themselves. Any way you look at it office drama is ugly and can make for a really uncomfortable working environment.

If you’ve got drama in your work place the best thing you can do is stay out of it. If that’s not possible, here are some tips to help you cope. The first thing you need to know is what kind of Drama Diva you are dealing with. Here are the most common types:

The Complainer

• Has a habit of throwing others under the bus
• Always has an excuse for their screw-ups
• Likely to complain about lack of help or resources

Most complainers were never taught how to deal with adversity and don’t have good coping skills. Many are never held accountable for their behavior.

What you can do: Complainers need compassionate support and guidance, give them very clear explanations and boundaries. Check in with them often to see how they are doing.

The Skeptic

• Loves to play Devil’s Advocate
• Often points out others flaws
• Tends to use manipulation to get their way

Most skeptics are actually highly intelligent and creative people who are good at understanding complicated situations. Ironically they often lack the self-confidence and have a strong need to be ‘right’.

What you can do: Skeptics need validation of their ideas, so tell them when they are correct and give lots of praise for their ideas and contributions. This type is uncomfortable with uncertainty so be sure you communicate clearly with them.

The Controller

• Likes to be in charge and has a hard time taking direction
• Has a quick temper
• Tend to take over discussions

Controllers are frequently perfectionists with impossibly high standards, in their minds it’s their way or the wrong way. They will often probe relentlessly into other people’s work and will lose patience with indecisive people.

What you can do: Try to ignore the Controller’s bluster and ask yourself if their suggestions have any merit. It they do thank them for their insight, if not you may eventually be forced to stand up to them. Whatever you do, don’t get into a shouting match. Stick to the facts and stay calm, cool and professional.

The Caretaker

• Easily overwhelmed
• Hate conflict of any sort
• Can be very productive if they don’t take on too much

Less of a diva than an enabler, Caretakers are often loved by everyone in the office. They will sacrifice themselves in order to keep the peace. They look for constant confirmation.

What you can do: Caretakers need to feel appreciated and thrive on helping others. Never behave aggressively with this type or you’ll totally freak them out and they will become flustered. Instead think supportive and calm.