Do you remember the story of the tortoise and the hare? If you don’t you can read it here. It’ s moral of the story is that you have to be consistent to win the race – or in our case to reach your goals for that matter, being consistent is the best way to.. read more →
Most of us who work in customer service tend to be a pretty friendly bunch. We have a natural ability to connect with people almost instantly and often ooze charisma without even realizing it. We’re accustomed to being described as having a ‘big personality’ and it plays a big part in what makes us successful.. read more →
Do you work with anyone who likes to create drama? You know, the ones who like to yank people’s chain or add fuel to the fire. Even the personal lives of these often charismatic individuals seem heavily peppered with conflict of some variety – and they just can’t wait to tell you about it! Who.. read more →
Are you a time waster at work? I know you want to answer ‘Of course not!’ But the truth is we all waste time at work; we’re only human after all. The real question is how much time do you waste at work and how can you minimize your time wasting so you can be.. read more →
In customer service training we always teach the ‘things you are supposed to do’. You know…smile, greet the customer, ask questions, etc. but what we don’t often discuss is WHY we do what we do. If you are working in this business chances are you are not making millions of dollars per year and are.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
