Happy Labor Day! In case you were curious – Labor Day was created to celebrate the efforts of American employees who have contributed to the strength, well-being and prosperity of not only their company, but their country. Sometimes when you’re caught up in the day to day business of doing your job it is hard.. read more →
Most people are aware on some level that body language speaks louder than words, But did you know the eyes speak the loudest of all? There’s an old saying that says ‘the eyes are a reflection of your inner self’ and for the most part it’s true. For instance if you’re feeling angry, you can.. read more →
Congratulations! You’re starting a new job! You feel excited – and anxious. Being in a new situation is awkward for most of us and it’s normal to feel a bit uneasy when you’re the new kid on the block…you hope you like your new employment better than your old one and although you’re thrilled to.. read more →
You’ve probably heard the phrase ‘He (or she) is a class act’. In fact I’m sure you can think of someone right now that you consider a class act. I think of Audrey Hepburn, Sandra Bullock, Will Smith, Tom Hanks or a few people that I have had the pleasure of knowing or working with… read more →
Everyone knows you shouldn’t drink alcohol at work, swear, talk about politics, religion or show up wearing dirty clothes! But what about those unspoken rules that aren’t in the company handbook? How compliant are you with these workplace don’ts? Don’t forget to separate your social media accounts – LinkedIn is for business. Facebook is for.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
