To spray or not to spray…A hotly debated topic in many offices these days! Whether or not fragrances should be allowed in the workplace ranks right up there with such conundrums as ‘is it appropriate to wear open-toed shoes or sandals on a casual day’ or ‘if it is o.k. to eat stinky food on.. read more →
A recent Gallup Poll suggests that only 28% of workers feel ‘engaged’ with their job. How sad to think of the rest of those people toiling their lives away at something they hate, dreaming of winning the lottery, which is likely never going to happen. If only they understood that a full 40% of our.. read more →
Being a professional doesn’t necessarily mean wearing a suit or climbing the corporate latter. Professionalism is having ‘the skill, good judgment and polite behavior that is expected from a person who is trained to do a job well.’ At its heart, professionalism is about how you present yourself to others, acting with respect and dignity.. read more →
Attitudes are contagious…IS YOURS WORTH CATCHING? We can all benefit from having a more positive attitude at work – and in our personal lives. Have you ever noticed how the people in your company who have the best attitudes also seem to have the most friends? It’s no coincidence. People want to be around those.. read more →
‘Work is serious business – but a serious attitude is entirely optional’ – Unknown Work can be a serious-minded place for sure. Many people can be very ridged thinkers particularly on the job. They want things done in a certain way and see no reason to see things from a different perspective. They can find.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
