It’s a simple fact. If you make your customers feel valued and appreciated, they will feel good about doing business with you, which goes a long way in making your business grow. Face it we all want to feel that we are, in some way, special. Think of a time when someone confessed they think.. read more →
Think of a business that you go to that makes you feel happy every time you’re there. Chances are the products or services they provide are available at other businesses or online. So what do you suppose it is that draws you back? It’s the people who work there who provide you a consistently first-rate.. read more →
You know how the golden rule says ‘Treat others as you would want to be treated’? Well, it’s not exactly the way your customers want it to work. I know it sounds great in theory, there is even a terrific series of Discover card commercials where a customer calls the service center and the phone.. read more →
Have you been to a store or other place of business where the employee’s attitudes are just ‘blah’ or even worse, obviously unhappy – so much so that you, a complete stranger can pick up on their melancholy? It can actually be pretty uncomfortable and it certainly doesn’t make you want to come back and.. read more →
Have you ever gotten into a spat with your spouse, boyfriend or girlfriend because ‘they never listen to you’ Argh! It is so frustrating to tell someone something once…or several times only for them to later say ‘you never told me about that.’ Or can you remember a time when you’ve been stuck in a.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
