It doesn’t matter if you were hired to sell products, services or provide customer support. You were hired to do just one thing…keep customers coming back to your business. It’s no secret that in order to survive companies need repeat business and lots of it. So they hired your fabulous self to do the job… read more →

Let’s face it we all love facts! How many of these customer service facts do you know? 1. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey 2. It takes 12 positive experiences to make up for 1 unresolved negative experience. – Understanding Customers by Ruby Newell-Legner 3. 96% of.. read more →

Your mom was right…’A little hard work never killed anyone.’  In fact if you want to see success in any area of your life a bit of hard work is inevitable. We often think of successful people as “lucky” but chances are it wasn’t dumb-luck that got them where they are but rather the right.. read more →

Most everyone understands that a positive attitude in life feels better than a negative one. We get that some people are naturally more happy-go-lucky than others but negativity in the workplace rarely serves a purpose. In fact, it can bring a company to its knees or your career to a skidding halt. Your attitude is.. read more →

The way customers react to you is often a reaction to the words you choose to communicate with them. Out of habit, our words come tumbling out before we’ve had a chance to examine how we might sound to someone else. A few words taken the wrong way can cause a customer to have a.. read more →