~~Listening is such an important skill that many of America’s top employers arrange for listening skills training for their employees. Surprised? You shouldn’t be. Good listening skills produce better customer satisfaction, more productivity with fewer mistakes and better communication between staff which can lead to a more cooperative and inspired work environment. First realize that.. read more →
Working in customer service automatically makes you part of a team. Working on a team can be fun, motivating and rewarding however when there is poor communication between you and your team members it can be frustrating and leave you feeling cut off from the very team your supposed to be connecting with. Not sure.. read more →
If you want to be known for excellent customer service, you can’t get away with just saying ‘please’ and ‘thank you’ and call your skills impressive. The good news is great customer service isn’t rocket science. What you do need is the desire to enrich the lives of others while enhancing your own life by.. read more →
Even though it’s spring on the calendar, in many parts of the country it doesn’t feel like it yet. You wake up in the morning after hitting your snooze alarm a couple of times, it’ still dark outside not to mention chilly and you’ve got to haul your still-tired self to work for another day.. read more →
Do you remember the movie ’10 Ways to Lose a Guy’ with Kate Hudson and Matthew McConaughey? It was about writer who finds herself writing an article on all the classic mistakes women make that drive men away. It’s no different when working with customers, employees make classic customer service mistakes that drive customers away… read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
