Business for the most part is much more relaxed than it was say 20 years ago, and that is mostly a good thing. But sometimes in such a laid-back environment it can be easy to start acting more like you’re at home or with friends than at work. The thing is, you are not at home…you’re.. read more →

What is the secret for career success? When asked this question people usually respond with answers like ‘hard work’, ‘thinking outside the box’, ‘being reliable’ or something similar. I’ve thought a lot about this subject, and what I have found the answer to be is this: Make a Lasting Impression. If you consistently make a.. read more →

Has your customer service gotten a little stale? If you find yourself doing and saying the same things with just about everyone it may be time to shake up the way you think about your customers. After all great customer service is about more than the things you say or do for customers. At its.. read more →

Our attitude towards life affects life’s attitude toward us – Earl Nightingale Here’s a powerful thought – Just by being a happy person, by focusing on the good rather than the bad, on what we want instead of what we don’t want we are able to transform the world around us. It’s true just one.. read more →

Work with people in the service industry long enough and you’ll hear and see things that you never in a million years would have believed someone would say out loud or do in public.  How often has one of your co-workers come up to you with a crazy customer story… seriously! Someone should write a.. read more →