Some people call it the winter blues or the hibernation effect. Though it can happen anytime of the year it is often now, in the dead of winter that we are most apt to feel a little lackluster about our work or even our lives in general. Even the most motivated and driven among us.. read more →
Answering the phone isn’t hard. But it is important to keep in mind that the phone is still one of the main ways customers connect with a business. And the way you answer the phone will form your customer’s first impression of your company. Sometimes your voice is the only impression of your company that.. read more →
Have you ever noticed how polar opposite people’s attitudes are when they are working? In the very same workplace people either exude gladness or reek of misery. If you haven’t detected this phenomenon before check it out the next time you are out and about, take a minute to observe the people who are working.. read more →
Yep. Times have changed a lot in the last couple of decades but you know what hasn’t changed? The way they teach business etiquette. But it should! The old business rules just don’t apply in today’s world. You understand that it is no longer necessary to call a client Mr. or Mrs. so and so,.. read more →
When it comes to getting ready for work, have you let yourself go? Do you still dress as sharp as you did on your first day or has your look…slipped? It could happen to anyone if you’re not paying attention. One day you really aren’t ‘feeling it’ so you wear your ‘comfy pants’…it feels pretty.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
