We live in a very goal oriented culture and it’s natural as the old year fades away and we enter the New Year full of optimism for us to set goals in hopes that they will move us forward in big and small ways. E.J. Masicampo an assistant psychology professor at Wake Forest University in.. read more →
The final days before Christmas can feel like a blizzard of activity. Hordes of panicked customers trying desperately to cross items off their Christmas lists make for crazy-busy work days and sometimes short-tempers. Management not so silently urging you to work even harder to make year-end sales quotas…not to mention trying to tackle your own.. read more →
Working in customer service can be draining, especially as we work our way through the holiday season. Here are some of my favorite quotes to help keep you going through the season. “If you want to be creative in your company, your career, your life all it takes is one easy step…the extra one. When.. read more →
Imagine that you are tasting a new food for the first time. How long does it take for you to figure out how you feel about it? One or two bites may be all it takes for you to know whether you like it or want to push it away and move on to something.. read more →
Customer service can be tricky, especially when it comes to the words we use with our customers. It’s so easy for customers to misunderstand our meaning and turn what we intended to be a positive customer experience into a bad one. These gaffes are so common; you may not even realize how it makes you.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
