Black Friday: A frenzied American shopping tradition that begins earlier every year. For retail employees that means less time with their families, long work hours, deal-crazy customers who are grabbing items as fast as they can…sometimes even from each other. You’ll work with some really nice people and some really cranky ones too, when things.. read more →
A number of years ago there was a movie out starring Mel Gibson (who was still charming in those days) called What Women Want. In the movie Mel Gibson played a jerk of a Chicago advertising executive who through a fluke accident is ‘gifted’ with the ability to hear what women think. At first what.. read more →
We amass an amazing amount of stats to gather facts about the customer experience. Trust me…it’s A LOT of numbers and facts! Here are the ones you may not know about. Customer Experiences and Referrals 96% of unhappy customers don’t complain. However, 91% of those simply never return to your business. – 1st financial training.. read more →
We’ve all got them – bad work habits. Some habits can be really annoying to others, like eating a stinky lunch. While these habits might leave your co-workers feeling less than thrilled with you on occasion, small offenses of this variety aren’t likely to get you fired. Then there are those offenses that can really.. read more →
Everyone wants to feel special every now and again, and giving great service will help you make your customers feel that way. A welcoming smile, kind words, how you always manage to remember their name, coupled with a sincere desire to help them will make your clients feel treasured and valued. How cool is it.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
