Words are powerful. The words we choose to use have the power to encourage or dishearten, to influence, lift someone up or tear them down, the words you speak express volumes about who you really are. What you say matters! Whether you’re making suggestions to a customer or making an off-the-cuff comment on your lunch.. read more →
Logging in a few extra hours reading about your career field may not rank very high on your priority list, but I’ve found that it has really helped me get ahead in my career and become more engaged in life. While job experience is irreplaceable, hearing the same topics presented in different voices can open.. read more →
One thing all really great customer service workers have in common is a sincere customer-friendly attitude. They never forget that keeping customers happy so that they come back to do business with you over and over again is the most important part of their job. People are loyal to other people not brick and mortar.. read more →
When you were in school did anyone ever say you weren’t living up to your potential? Don’t let that statement follow you into adulthood. With a little effort on your part, you could really get noticed and maybe even promoted! You do want to move forward in life don’t you? Showing up to work and.. read more →
How do you feel about making decisions at work? Do you: Torture yourself by running disastrous scenarios through your mind over and over again? Put making decisions on the back burner because you just don’t know how you feel about them? Avoid or put off getting back to customers or coworkers when they’ve asked for.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
