Like it or not, we spend about a 1/3 of our lives at work (if you include the time we spend thinking about work, worrying about something going on at work, you get the drift…) So whether you love your job or are still looking for your perfect job (which by the way, is a.. read more →
When you’re busy (and who’s isn’t?) it’s easy for your life to get out of whack and you can easily fall into the habit of not paying enough attention to the things that are really important in your life. You may not even see it happening but you certainly feel it. Sure, you need drive.. read more →
How often do you get frustrated because there just doesn’t seem to be enough time to accomplish the things you need to get done in a day? Co-workers stop by with questions, your cell phone keeps ringing or you get distracted by the 100 ‘urgent’ things that seem to endlessly land on your desk? Maybe.. read more →
Recently a front line customer service employee presented me with a challenging mindset. She said ‘Why should I care about customers. They don’t care about me.’ Turns out this young lady was just having a really bad day. After digging a little deeper, I discovered she cares deeply about her customers and wants to do.. read more →
Companies love to boast about how customer service oriented they are, but exactly who are they talking about – Everyone in the company? Really…? What I find about these types of blanket statements is they are often wishful thinking and simply don’t hold true. Being service oriented is a personality type not a mission statement… read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
