We as human beings are being influenced all of the time. We’re influenced by people, places, events, situations, advertising to name a few things. Sometimes we are impacted more than other times, but we are constantly being influenced by what is happening around us. Working in customer service, your job requires you to influence people.. read more →

Working with customers who are upset or angry can be difficult for most of us.  Creating the right mindset around these situations will help you handle the situation effectively with dignity and grace rather than feeling distressed and frazzled yourself. Remember that the customer is always…the customer. We all know that the customer is not.. read more →

If you work in customer service, you’re going to use people skills. This hard to define skill set is one that will take you far not only on the job but in your personal life as well.  The ability to identify and understand different personality types, as well as to be able to communicate with.. read more →

When was the last time you got really great customer service? When I ask this question at one of our seminars, people recall all kinds of great customer service stories. They’ll say things like, the woman at the front desk really helped me out, the guy at the store made me feel important, everyone that.. read more →