It’s a fact that every one of us in one way or another wants to be successful and achieve our dreams. Most of the time we rely on luck and chance to get us there rather than forming ourselves into a person who is capable of turning those dreams into realities. To become your own.. read more →
When people think of working in customer service they often think of working face to face with customers, when in fact most business transactions today are done either online or over the phone. From Wal-Mart to GE and Bank of America to Ford Motor Company Call Centers today are the way business gets done. They.. read more →
When I ask customers what they appreciate about doing business in person, I’m amazed at how often they answer, ‘They smile at me right away. A sincere smile can brighten any customer’s day. Studies and surveys consistently tell us that customer satisfaction is significantly higher when they receive a genuine smile. Looking at your customer.. read more →
There was a time (when Ms. Chatterback was but a young girl) that the border between work and personal life was pretty clear cut. Stores closed at 5pm and weren’t open on Sundays at all so that employees could spend the day with their families. Not so in today’s 24-7 world. Today businesses are connected.. read more →
What is the first thing you think of when someone talks about networking? Chances are it’s schmoozing – or something similar it. You’re likely picturing a room full of hollow, exaggerated business people all looking to push their own agenda, passing out business cards like they were Halloween candy and uttering phrases like’ Let’s do.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
