“An open mind leaves a chance for someone to drop a worthwhile thought in it” – Anonymous Having an open mind means being open to opinions that are different than yours, remaining flexible and open to new experiences and ways of doing things. Now more than ever the world is continually changing. If we limit.. read more →

Effective listening is hands down one of the most important customer service skills you can have.  When most people ‘listen’ in their mind, they are preparing what they want to say next rather than actively listening (concentrating on what the speaker is saying while monitoring their body language and emotions for additional cues) because active.. read more →

I’ve noticed when I ask my co-workers how they are doing today how many of them, regardless of their age answer ‘I’m really tired. I just don’t feel like doing much of anything today…add often they don’t.  It’s often these same people who complain when an opportunity is given to someone else.  It really got.. read more →

Do you often feel like your job is going to push you over the edge someday? Do you think that’s just how working for a living has to be? Perhaps what you need is to take a fresh approach. Let’s face it, the way you’re handling things now is leaving you feeling pretty lousy. Maybe it’s.. read more →