The practice of staying in the present moment has been growing in popularity and may be coming to your place of business. You heard right. From the US Army to Oxford University the practice of mindfulness is being embraced in some surprising places. The signs of a wide-spread mindfulness movement don’t stop there.The practice is.. read more →
What can you say about your competition…I mean really! You’re expected to know about them, what they offer and how they operate, but you really aren’t supposed to bring them up with customers. It can really be a bit confusing. So what do you do when a customer asks about them or worse bad-mouths your.. read more →
Work is serious business – but a serious attitude is entirely optional. A sense of humor is one of the most effective and underappreciated communication tools you can have. It can break the ice, diffuse a tense situation and can provide a mental break for customers and employees alike. Good humor works because it.. read more →
When your personal life gets complicated it can be difficult to keep your issues from affecting the way you feel about your work too. Here are some tips to help you stay sane when your life feels crazy. Keep in mind that no one’s life is ever 100% problem free. Just as it’s important to.. read more →
Talking to customers on the phone is not the same as talking to them in person. People tend to pick up the phone and talk in the same manner they would if someone were standing in front of them. The trouble is, over the phone customers can’t see your facial expressions, body language, gestures or.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
