What is preventing you from being happy at work? Do you think it is lack of a big paycheck? A cranky co-worker? How about all the little irritating things that seem to happen every single day? If you think these are the kind of things standing in the way of your workplace happiness…your wrong. According.. read more →
Like I told the guys – it’s no secret that people frequently form opinions about other people based on their clothes. The fact is we all judge – and are judged on appearance especially at work. The trick is to blend a pulled together, professional look that shows your personality, doesn’t feel trampy, frumpy, like.. read more →
It’s no secret that people frequently form opinions about other people based on their clothes. Some of you will argue that you should be evaluated on your accomplishments or who you are rather than something as shallow and meaningless as your attire. The fact is we all judge – and are judged on appearance, this.. read more →
Have you ever been to a hotel that leaves a mint on your pillow when they turn your bed down for the night or greets you with a complimentary beverage or fresh baked cookies? It’s like getting a little upgrade. What about the salesperson that suggests an item that will take what you are thinking.. read more →
Do you have passion for your work? If you answered yes, consider yourself lucky! Not surprisingly for most people the answer to this question is no. Perhaps you are not in your desired line of work, or maybe you like you job ok, but you just don’t feel the kind of enthusiasm for it that.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
