There are a lot of articles about the essential customer service skills, proficient communication, being available for customers, responding to them appropriately and problem solving all with a smile on your face. There is another, little talked about set of skills, unique to those who are truly customer-centric; every company has as least a couple.. read more →
Customer service pro’s tend to think their customers are pretty great. Almost all of them… Work in customer service long enough and sooner or later (or both) you’re going to run into a customer that turns foul. It is always an unpleasant situation for sure, but there are ways to turn the situation around. Typically.. read more →
Everyone wants to get ahead, reach their goals, to have meaningful work and fulfilling lives. Developing yourself personally is one of the most effective ways you can stretch your abilities, advance your career and improve your quality of life. Bettering yourself builds your self-esteem and promotes your talents making you a more valuable team member.. read more →
The next time you buy a new product or meet someone for the first time think about how you came to form your opinion about that product or person. Chances are high that your opinions were formed by what you’ve heard about them, and the words that were used to describe them. If you hear.. read more →
These days everyone is talking about workplace happiness. So does that mean we don’t care about customer satisfaction anymore? Of course not! Who says employees and customers can’t feel tickled pink at the same time? Everyone knows that emotional vibes are catching and not surprisingly research indicates helping your customers feel happy has the great.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
