Don’t you love how you feel when you really enjoy your job? You’re happy, energetic, focused and you get things done. The little nuisances that come with working for a living just seem to roll off your shoulders instead of becoming a focal point in your day. The good news is there are easy, practical.. read more →
We’re only hours away from 2013! If you want to make a lasting positive change in the way you feel about your livelihood; Skip that New Year’s resolution you were going to make about making better connections with your customers, having more patience with a cranky co-worker or even earning more money this year than.. read more →
Do you know what do you want to accomplish in your career in 2013? Whether you call them New Year’s resolutions or just things you want to accomplish, I suggest you use this last week of this year to set your goals for next year. Is it to learn interesting new things? Finally deciding to.. read more →
We use body language all the time. Most of the time we use it to ‘get a feel’ for a situation. We instinctively respond to people based on the feedback we get from their body language. This can apply to many areas of your life but is especially helpful at work where it is important.. read more →
Everybody plans. We all have ideas about what we want to do and work on things we have to do. But what about planning how you want your workday to go? You’re going to be there anyway so why not map out a better day. Here’s how to do it. Get an earlier start: Yeah.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
