Working in customer service can be challenging at any time of year, but the added pressure the holidays bring can make you feel stressed out and less than jubilant.  Here are some tips to keep the joy in your heart this season. Remember that they will end – It may help to be aware that.. read more →

OBJECTIONS! The mere thought of them makes many customer service workers shiver with dread. But why is that? I think it’s because we automatically take an objection as a NO when really it’s a buying signal so don’t get defensive, get excited…and smart.  Your customer is saying ‘I’m interested enough to want to learn more’. .. read more →

To the very public disappointment of some employees, the holiday shopping will begin earlier than ever this year. What is curious to me is how many great customer service employees get totally frazzled working with customers this time of year. It’s noteworthy that these same people don’t get wigged out when things get chaotic other.. read more →

Good customer service is the life of any business.  A good salesperson can sell a customer something once, but the essence of good customer service is about bringing that customer back again.  And about sending them away so happy they tell other people about you. Personal referrals are the highest form of praise. (Not to.. read more →

A bad customer service habit that nobody seems to talk about are workers who get so wrapped up in the task they are performing that they don’t see a customer standing right in front of them! I’m not talking about for just for a second or two either, but a really unacceptable period of time… read more →