Do you ever wonder how your customers really see you? Most of us think that we are near perfect employees. That our customer finds us friendly, helpful and charming, but is our perception a reality? Remember the movie ‘What Women Want’ starring Mel Gibson? It wasn’t until he could hear what women were really thinking.. read more →
If you work with customers, chances are you can’t remember the last day you didn’t have to multi-task a dozen different things just to get it all done. But being pulled in too many directions at once can make you feel like you’re coming apart at the seams. The funny thing is, research has shown.. read more →
One of the fastest ways to build rapport with your customers is to match their style. This technique is often called mirroring and chances are you are already doing it to some degree. Matching someone’s style is a natural instinct people use when trying to fit in with others. Think of it as nature’s way.. read more →
Working in the customer service field isn’t easy. It’s often difficult and unsung work for too little pay. Frequently customers show you little respect, won’t look you in the eye or worse are verbally abusive. All this can lead you to believe your job is insignificant or unimportant. This couldn’t be further from the truth… read more →
If you work with customers, every so often someone is going to be displeased. If they’re irate before they even walk through the door chances are they’ll be geared up for a fight. Sometimes they’ll hurl insults about you and your company leaving you feeling attacked and angry as well. Working with someone who’s infuriated.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
