Constructive criticism can be hard to swallow. You think you’re doing a great job then your boss or a co-worker starts citing why a certain aspect of your work isn’t all it should be. You feel shocked and hurt.  Don’t feel bad, everyone takes some criticism at work from time to time, from the new.. read more →

After a while it’s perfectly normal to get ah…comfortable at your job especially if you’re happy with your position and like your co-workers. This can be a good thing – But sometimes you are so content it’s easy to start acting more like you’re at home or with friends than at work. The predicament is.. read more →

It doesn’t take much effort to take customer service from average to good. It’s a lot harder to elevate good service to great. So why would you bother to do that? You know providing top-notch customer service benefits the company, but it’s good for you too! Who doesn’t want to get noticed in a positive.. read more →

Up your natural EQ! Emotional Intelligence is all about people skills. Folks with highly developed people skills don’t get easily upset at work (or in life) they seem to have a knack for knowing just the right thing to say and have a real gift when it comes to diffusing tense situations, even if they.. read more →

Your body is saying things about you. Most of the time we don’t remember that we are sending silent signals but those little unconscious gestures you make all day long tell others a story. If you pay attention you can also pick up a lot of information about your customers without them saying a word.. read more →