In our attempt to make customers comfortable and bond with them as quickly as possible, we tend to speak to them as we do our friends, relying heavily on slang. This approach feels comfortable to us and we are sure that our clients appreciate how ‘real’ we are with them. At CustomerSkills we are all.. read more →

The 4th of July holiday makes us think of celebrations, carnivals and parades. As a country we band together, proud Americans dressed in red, white and blue, waving flags while we watch fireworks. Bringing that same sense of pride to our job is something we can all do. Here are some ideas to help you.. read more →

Have you ever walked into a room right after people have been arguing?  It feels uneasy, even the air itself seems heavier…you can’t wait to get out of there. That’s what it feels like to customers if the employees in your workplace have a negative attitude. Attitudes are contagious. One negative person can bring down.. read more →

Silence speaks loudly. There is something about it that makes people a tiny bit uncomfortable, makes them feel slightly under pressure to fill the soundless moments with mindless chatter. Using silence as a power tool isn’t a new concept. It has long been tapped into by savvy business-people.  Silence slows down a racing mind, it.. read more →

Get up, go to work, go home, sleep, rinse and repeat. Every day starts to feel just like the last one –monotonous and BORING!!! You’re not putting  your usual energy into your work and you don’t seem to care as much as you used  to. You just aren’t feeling it. What you do feel is.. read more →