Thou shall be present.  Physically, mentally and emotionally.  Show up when you’re supposed to, check your attitude and issues at the door, they’ll be still be there if you want them after your shift.  Put on your best smile – think of it as part of the uniform. Always remember the customer pays your salary. .. read more →

You told a customer you would call them – but it didn’t work out that way. You said you would follow up with a client yesterday however; you didn’t get around to it. You promised that the job would be finished by 4:00, but it was more like 5:30. It’s really not a big deal.. read more →

Have you ever wondered why fine hotels put a mint on your pillow? No, they don’t think your breath is rank and you needed a little help. It’s a token action that really isn’t necessary, but it sure can put a smile on your face, make you feel pampered and well taken care of. The.. read more →

There are circumstances in life where no means no!  Thankfully for us, on the sales floor is not one of those situations.  If we want to become the best at what we do we must train ourselves to not take a perceived rejection personally, put our wounded ego aside, and more importantly figure out exactly.. read more →

It’s great to be on friendly terms with your co-workers. An atmosphere that is congenial attracts people (a.k.a. customers) who want to be a part of the good vibes you and your workmates are putting out.  Just be sure that you don’t get so involved while you’re having a conversation or otherwise connecting with your.. read more →