Wear a smile to work! Of course you could just walk around looking sour, like you’ve been sucking a lemon, because that’s attractive.  Do you really want customers to think you’re a buzz-kill with a bad personality? Or would you rather have everyone fall just a little bit in love with you? Customers will size you up.. read more →

We all know improving your customer service skills gives you an advantage at work, but there are big benefits to taking those improved skills outside work and into your personal life. Smiling – When your smile becomes a natural part of who you are, it allows your fascinating personality to glimmer through.  It grabs attention.. read more →

  Have you ever stopped to think of how much being on the front line in customer service is like being an actor in a play? Consider it for a moment, you do all kinds of preparation before the audience (customers) get there, you know your material (hopefully!), your business opens its doors and then…YOU’RE.. read more →

An employee recently asked me “Why should I care about customer service? We have lots of customers because we have low prices. It (service) just doesn’t matter like it did back in the day.”  I’ll argue that customer service is more important today than ever before. But what you’re really asking is ‘What’s in it.. read more →