Most people perceive themselves to be approachable on the job.  But how do others perceive you? Here’s a little self-assessment to help determine where you stand.  Next week we’ll chat about  ways to let your inner-self shine and become more easily available to others while staying true to yourself. Like it or not, most people.. read more →

Have you ever noticed that when you’re in a bad mood at work, the day seems to just refuse to go your way?  It’s not a coincidence; your mood directly affects the way customers react to you every day. But, you can’t help it if you’re in a bad mood right? Actually, you can. And.. read more →

This weekend I visited a well-known department store that in the past has been recognized for exceptional customer service. However in the last several years said store has changed hands – with varying degrees of success. Their advertising department still talks a good game when it comes to taking care of their customers, but in.. read more →

Are you struggling to keep your New Year’s resolution?  It’s not surprising; most people start to lack motivation a few weeks into trying to form new habits.  We start to make excuses in order to justify giving up on the goals we had such enthusiasm for such a short time ago.  Do any of these.. read more →

Perhaps you’ve already had a long workday, or even just an average one, and then in walks a customer who’s clearly having a bad day.  They’re in serious danger of losing it and the strain is showing in their face. This really isn’t what you need right now. So what do you do? Say “I.. read more →