For New Year’s do you always make the same resolutions? You’re going to lose 10 pounds, win the lottery and finally get organized for good. You start out strong, but then….So exactly what does this have to do with customer service? We at CustomerSkills are challenging YOU to resolve to make a positive, lasting change in your customer.. read more →
It’s important to keep yourself in the pink this last week before the Christmas holiday. Not only will you be better able to give customers the kind of service that merits a return visit to your company in the quiet season to come (after all, that’s why they hired your fabulous self!) But, staying positive.. read more →
MSN’s 5th annual survey of customer service is out and it confirms what we at CustomerSkills have preached since day one. YOU are what matters to the customer and YOU are why they come back. Here’s the proof. Notice that all of the top reason’s that customer’s say matter to them have to do with.. read more →
What is the simplest way to keep your cool this holiday season?Save time each morning to focus on it.Here’s what we mean. Leave for work just 2 minutes early.Sounds easy enough, but it does take a bit of discipline. Now here’s the real trick. Take time for it even if you’re running a bit late… read more →
Is working the holidays making you crazy yet? Keep these tried and true service basics in mind and try to not let the non-stop Christmas songs make you want to pull your stuffing out. Don’t “stress talk”. Avoid speaking negatively, keep your comments to others, and yourself positive and productive. I know you’re beyond busy, but remember.. read more →
Will You Win?
We help customer service reps and sales people get better at meeting, greeting and working with customers.
When we run across an individual who gives us an exceptional customer contact moment, we are delighted!
We note their name and other information, enter them into our monthly drawing (quite a few names sometimes), and pick a winner at the beginning of the next month.
We honor their performance here along with giving them a ‘Customer Contact’ certificate.
These are people, just like you and me, who show the real beauty of ‘The Magical Moment of Customer Contact.’
Maybe we’ll see you on this page!
National Customer Service Week
Just as a reminder for all the Twin Cities area customer service and sales professionals.
Remember that National Customer Service Week, is October 6-10, 2014.
A number of our clients will again this year be celebrating customer service within their organizations with a number of different events and parties and celebrations.
If we can help your organization celebrate your organization's great customer service during this week, we would welcome a call.
If you'd like to experience a great celebration day during this week, please consider joining us at the 2014 Twin Cities Customer Service Conference, Wednesday, October 8 in St. Paul, MN.
In the meantime, take a look at the Customer Service Week website:
www.csweek.com
Related Organizations
Groups we either belong to, or admire, or reference, for ourselves, and our clients:
